COVID-19 Related

Are you open?

Contact or check with your local Mo’Cha Bubble tea location/franchise for hours and availability.

I have concerns related to the current COVID 19 Pandemic

Mo’Cha Bubble tea takes it is sanitary and hygienic practices seriously, especially during this unprecedented public health crisis. Since the start of the pandemic, Mo’Cha Bubble tea has reinforced its sanitary procedures, as well as issued new guidelines to all stores outlining new practices to prevent the spread. All franchisees are mandated to follow local municipal, provincial and federal guidelines and are encouraged by corporate to have all employees be vaccinated and wear masks at all times.


Are you hiring?

Thank you for your interest in joining the team at Mo’Cha  Tea! If you are interested in working at a local Mo’Cha Bubble tea location, please head over to our Locations and contact the store or stop by in-person to inquire about open positions. If you’re interested in working at our corporate office in Sarnia, please visit this page to discover open positions! Once again, thank you for your interest!

*Please note: We are a fast-paced company and the store or shift managers often manage store-level recruitment.

Our Products

Is your Coconut Milk Tea/Almond Milk Tea made with coconut/almond milk?

Our coconut milk tea and almond milk tea are coconut/almond flavoured milk tea. They are made with our milk creamer; it is not made with coconut or almond milk.

Why is my taro milk tea not purple?

Our tea base affects the colour of the tea, if you choose taro milk tea which comes in earl gray black tea and the tea will add a darker shade to the colour. If you choose taro milk green tea or taro slush it will appear as brighter purple.

If i don’t choose my sugar level, which sugar level will I be getting on my drink?

If you didn’t choose a sugar level during your order, your drink will be prepared in 100% sweetness.

Do you have decaf tea or caffeine free options?

The 4 selections of our tea including Black, Green, Masala, and Thai tea are all caffeinated, but we do have a list of options you can choose from for caffeine-free! Please review our list of caffeine-free options here, the Allergen Guide is also available on our website under nutrition guide.

Is your milk creamer dairy free?

Our milk powder is NOT dairy free due to casines sodium that is included in the ingredient.

Does Mo’Cha Bubble tea offer plant-based milk?

We are currently testing non-dairy alternative markets in the Sarnia and Brampton area. Should you happen to visit any of these locations, please feel free to request these drinks. It is a work in progress on our end, but we soon intend to expand our product line up in the future. Please allow us some time to get this right for our customers such as yourself.

What is the difference between Black, Green, Oolong and Thai teas?

Our black tea is Earl Gray Black Tea which gives a citrusy flavour, Jasmine Green Tea gives a hint of floral flavour , Oolong Tea is roasted so it gives us a toasty taste and our Thai Tea has no artificial colouring added. The tea description is also available on our website under nutrition.

Where can I find nutritional information?

Nutritional information like calories, ingredient list and allergen guide can be found on our website under our navigation menu located under learn more.

Where do you source your tea from?

The use of real tea leaves — handpicked from the high mountains of Taiwan — and fresh ingredients, coupled with our unique recipes and methods, makes it possible for us to deliver unrivaled beverages in spite of rising competition. All Mo’Cha Teas are required to use the same high-quality products for every ingredient of our beverages, so you can count on the same great quality at any of our locations.

How fresh is my tea and boba?

Our tea is freshly brewed every 3 hours and standard boba cooked every 4 hours.

Can I mix and match my flavours?

You sure can!

So, what's popping boba made from?

The shell is made from Seaweed extract, with delicious fruit burst flavours inside and good for vegans!

Can I adjust the sweetness level of my drink?

Yes, you can – just ask our staff, who will be more than happy to create a less sweet version. Remember that you are the mixologist, and we will custom make your drink to your preference!

I would like to buy a Bubble Tea for my child, can I?

Please do not purchase any Tapioca, Popping Boba or Jellies for children under 6 years of age, as they could be more difficult to chew. We suggest that you order a Mo’Cha Bubble Tea™ drink without these, as they are equally delicious! Also, please remember that a Mo’Cha Bubble Tea™ drink is an occasional treat for your child.

What type of milk do you use?

We use non-dairy creamer in our standard milk teas and coffees and Almond milk in our light versions. We also offer Oat milk alternatives if you wish. Our special drinks are made using only original creamer. Please send us a request if you have any questions on allergens, as your drink may still contain milk derivatives even if a soya version is chosen.

How many calories are in a Mo’Cha Bubble Tea™ Bubble Tea?

The calorie content of your tea depends on you! An average, regular 500 ml fruit tea Mo’Cha Bubble Tea™ tea is 200 calories (excluding tapioca and extra toppings), with an average 500ml milk tea being 350 calories (excluding tapioca and extra toppings). If you want to add a full scoop of tapioca, it is 94 extra calories and it is 64 extra calories to add a scoop of your favourite bobas or jellies. You can also now get a skinny version of all of our drinks (except specials), with reduced sugar and using organic soya milk, which reduces the average 500ml milk tea to around 200 calories (excluding tapioca and extra toppings). Remember that balance is the key to a healthy lifestyle and your favourite Mo’Cha Bubble Tea™ should be enjoyed as an occasional treat.

What are the origins of Bubble Tea?

Back in the 80s, Taiwanese folk would look forward to buying a cup of refreshing tea after a long, hard day of work or play. Tea stands were set up all over the city and would compete for business with the bestselling tea. One concession owner became particularly popular when she started adding different fruit flavors to her tea. Soon, other concessions heard about the unique and popular tea, so they started to add flavouring to their teas.

In 1983 Liu Han-Chieh introduced Taiwan to adding juicy Tapioca 'pearls' into the cold fruit infused teas, which sat at the bottom of clear cups - thus creating Bubble Tea! However, the name "Bubble Tea" does not actually refer to the Tapioca Pearls at the bottom, but instead to the tasty bubbly-foam at the top of the tea which is created when shaken. "Bubble Tea" is also known as "Boba" Tea.

What is Mo’Cha Bubble Tea™?

Mo’Cha Bubble Tea™ is a tea-based beverage with fruit flavouring, with Tapioca pearls which are consumed along with the beverage - tasty! There is nothing wrong with enjoying your favourite Mo’Cha Bubble Tea™ as an occasional treat, so appreciate it for what it is and do not feel guilty! We also now offer Organic Soy and Oat Milk alternatives for our consumers.

In-Store & Online Ordering

Why is my order time taking longer than usual?

Mo’Cha Bubble tea runs on a strict and dependable dynamic among its team members to ensure that your drink is prepared as accurately and quickly as possible. If your experience did not quite reflect those standards, please let your store team leader know and they will be happy to assist you.

My mobile order was sent to the wrong location!

When ordering ahead via our app, always be sure to double check where the order is being sent before you checkout. The app will automatically connect you with the nearest Mo’Cha Bubble tea location – not necessarily the one you visit most frequently. If you do place an order at the incorrect location and are looking for a refund, please contact the store directly with the contact information as appears on your receipt.

My order was incorrect.

Mo’Cha Bubble tea staff are all trained to ensure that your order is made as accurately and timely as possible. When ordering, take a moment to check your order accuracy on the customer-facing iPad screen to ensure you and your cashier are on the same page. If the order still comes out incorrectly, please notify the staff and they will make it right!

I ordered on Order Ahead, but the location was closed

All of our locations are mandated to regularly update their hours of operation and turn off mobile ordering when their shop is closed for holiday observations . If you ordered from a location only to find it closed, first please reach out to your local store where you placed your order, so our partners can provide you a refund. If you have not heard back within 5 days, we invite you to contact us.

Ready to Order?